Twilio Flex
0.10.0 by Twilio, Inc. (0 Reviews) June 27, 2024
Latest Version
Version
0.10.0
0.10.0
Update
June 27, 2024
June 27, 2024
Developer
Twilio, Inc.
Twilio, Inc.
Categories
Communication
Communication
Platforms
Android
Android
Downloads
0
0
License
Free
Free
Package Name
com.twilio.flex
com.twilio.flex
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More About Twilio Flex
Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices.
Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value.
Flex Mobile requires an existing Twilio Flex account.
Flex Mobile requires an existing Twilio Flex account.
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