ServiceDesk Plus MSP
5.6 by ManageEngine (0 Reviews) December 01, 2023
Latest Version
Version
5.6
5.6
Update
December 01, 2023
December 01, 2023
Developer
ManageEngine
ManageEngine
Categories
Business
Business
Platforms
Android
Android
Downloads
0
0
License
Free
Free
Package Name
com.manageengine.sdp.msp
com.manageengine.sdp.msp
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More About ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
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